$5 Shipping New Zealand Wide:

$5 shipping anywhere across New Zealand. Regular shipping method usually will be delivered in-between 2 - 7 days once tracking information is provided. Express shipping method usually will be delivered in-between 1 - 3 days once tracking information is provided. If you have any questions about your order please let us know via email at shop@sk8factory.co.nz

Shipping Australia

Australia Nationwide

Cost: $19.95 
All orders will be shipped on our standard courier and will take 4-6 working days.
*Excludes rural deliveries, please add 2 working days.

Our aim is to get your order to you as fast as possible. All Australian shipping is done via Toll.

To track your shipment Toll
www.toll.com.au
Customs and Duty Charges

Best practice is to keep you order below $200 Aud
Any international orders can sometimes be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Sk8factory has no control over these charges and we cannot predict if they will be charged and what they may be. Sk8factory cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. 

Free 30 Day Returns:

*Not currently extended to Australia

If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store or in person to a Trainers store within New Zealand (only) within 30 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by us. Please contact customer service to organise pre-paid postage at shop@sk8factory.co.nz

 

Consignment Tracking:

Upon placing your order, an email with tracking information will be provided to you via email. Regular shipping method usually will be delivered in-between 2 - 7 days once tracking information is provided. Express shipping method usually will be delivered in-between 1 - 3 days once tracking information is provided. Once the order is placed and tracking information is provided. If you have any further questions please contact us via email at shop@sk8factory.co.nz

Safe and Secure Shipping:

Here we make your privacy at our highest priority, we have joined partners with some of the safest shopping check out systems around the globe including Paypal and Shopify. If you have any concerns or queries about your shopping experience, please do let us know via email at shop@sk8factory.co.nz